Billora

Terms and conditions of service

Last updated: March 31, 2026. These terms govern access to and use of the Billora software and services available at billora.app and related subdomains (the "Service"), operated by PIXEL LABS SOLUTIONS SLU, with Tax ID B22907570, registered at C/ Trinidad Grund 21, 6-81, 29001 Málaga (España) and inscribed in the Registro Mercantil de Málaga. By registering, subscribing, or using the Service, you agree to these terms.

1. Service provider identification

  • Legal name: PIXEL LABS SOLUTIONS SLU
  • Trade name: Billora
  • Tax ID (CIF): B22907570
  • Registered address: C/ Trinidad Grund 21, 6-81, 29001 Málaga (España)
  • Trade registry: Registro Mercantil de Málaga
  • Contact: soporte@billora.app

2. Service description

Billora provides a cloud-based SaaS platform for electronic invoicing, business management and optional modules (CRM, case files, clinic, scheduling, HR, accounting, VeriFactu and others) depending on your plan. Features, limits and availability may vary by plan, account settings and product updates. Billora strives for high availability and quality but does not guarantee uninterrupted or error-free operation.

3. Registration, account and eligibility

You must provide accurate information and keep your credentials secure. You are responsible for all activity under your account. You must have legal capacity to contract and, if acting for a legal entity, confirm you are authorised to bind it. We reserve the right to refuse registration or close accounts that violate law, these terms or our acceptable use policies.

4. User obligations

You agree to:

  • Use the Service in compliance with applicable law, including tax, commercial and data protection rules.
  • Not introduce malware, attack systems, probe vulnerabilities without authorisation, or intentionally overload infrastructure.
  • Not resell, sublicense, decompile or reverse-engineer the Service except as expressly allowed by mandatory law.
  • Remain responsible for content and data you upload (including third-party, client, patient or employee data) and ensure appropriate legal bases and safeguards.
  • Comply with your obligations as data controller for third-party personal data entered into the platform, under the GDPR and LOPDGDD.

5. Billing, plans and free trials

Prices, applicable taxes and payment terms are shown at the time of purchase and on the current pricing page at billora.app. All displayed prices exclude VAT unless otherwise stated. Subscriptions renew automatically at the end of each period (monthly or annual) until cancelled with required notice.

Billora offers a 14-day free trial on all plans, with no credit card required. After the trial, you must subscribe to a paid plan to continue; otherwise your account becomes inactive and you may export your data for an additional 30 days.

Payments are processed through Stripe, Inc. Refunds follow the commercial policy published at the time; generally, annual subscriptions cancelled within the first 14 days may be proportionally refunded.

6. Service level (SLA)

Billora targets 99.5% monthly uptime, excluding scheduled maintenance (notified at least 48 hours in advance) and force majeure. In case of repeated failure to meet this level, you may request a proportional subscription extension.

7. Intellectual property

PIXEL LABS SOLUTIONS SLU and its licensors retain all intellectual and industrial property rights in the software, the Billora brand, documentation, design and related materials. You receive a limited, non-exclusive, non-transferable, revocable licence to use the Service according to your active plan.

You retain ownership of data you submit. You grant us a limited licence to host, process and display it solely to provide the Service and comply with legal obligations.

8. Data protection

Personal data processing is governed by our Privacy policy. When you act as data controller for third-party data entered into the Service (customers, patients, employees), Billora acts as data processor under Art. 28 GDPR. The specific data processing terms are available in the data processing agreement forming an integral part of these terms.

9. Limitation of liability

To the fullest extent permitted by Spanish law, PIXEL LABS SOLUTIONS SLU shall not be liable for lost profits, indirect data loss, consequential or punitive damages, except in cases of wilful misconduct or gross negligence attributable to Billora. Total aggregate liability for all claims relating to the Service is limited, per calendar year, to the total amount paid by the user to Billora in the twelve (12) months preceding the event giving rise to the claim. This limitation does not apply where mandatory law provides otherwise.

10. Disclaimer of warranties

The Service is provided "as is" and "as available" without warranties beyond those that cannot be excluded by law. Billora does not warrant specific tax or legal outcomes; consult your advisor for obligations applying to your activity. In particular, invoice or VeriFactu record generation does not replace professional tax advice.

11. Suspension and termination

We may suspend or terminate access for: serious breach of these terms, security risk to the platform or third parties, order from a competent authority, or continued non-payment after 15 days from the due date. We will notify you in advance unless urgency or law prevents it.

You may cancel your subscription at any time from your account settings. After termination, we retain your data for 30 days to allow export; after that, data is deleted according to our retention policy and applicable law.

12. Force majeure

Neither party shall be liable for failure to perform obligations due to force majeure, including but not limited to: natural disasters, pandemics, telecommunications provider failures, mass cyberattacks, government actions, or any other unforeseeable and unavoidable circumstance.

13. Amendment of terms

We may amend these terms to reflect legal, technical or Service changes. Material changes will be notified by email or prominent notice in the Service at least 30 days in advance. Continued use after that period constitutes acceptance. If you disagree, you may cancel your subscription before the new terms take effect.

14. Governing law and jurisdiction

These terms are governed by Spanish law. Disputes shall be submitted to the courts of the city of Málaga, unless the user qualifies as a consumer, in which case the courts of their domicile shall have jurisdiction under Article 52 of the Spanish Civil Procedure Act.

We also inform you that the European Commission provides an online dispute resolution platform: https://ec.europa.eu/consumers/odr.

15. Contact

For questions about these terms:

  • soporte@billora.app
  • PIXEL LABS SOLUTIONS SLU, C/ Trinidad Grund 21, 6-81, 29001 Málaga (España)